Need to cancel your membership or have an athlete page removed?
We understand the importance of your privacy!
Tell us whether you want to delete your MaxPreps account membership, and/or athlete page.
Memberships and athlete pages are not connected and go through different processes to be removed.
Cancel your MaxPreps Membership
We hate to see you go!
If you wish to cancel your membership for any reason please contact the Support team by submitting a request and we can have the account deleted for you.
Being charged a monthly fee?
If you are being charged any fees, note that MaxPreps is a 100% free membership. The only thing MaxPreps will charge for is photos purchased from our professional galleries.
Any subscription based charges you may be seeing are coming from the NFHS Network, an online video streaming service. Some games on MaxPreps may have a link to their website to watch games live, which could be causing the confusion.
To cancel your NFHS subscription you will need to contact the NFHS Network Support.
If you wish to cancel your membership for any reason please contact the Support team by submitting a request and we can have the account deleted for you.
Being charged a monthly fee?
If you are being charged any fees, note that MaxPreps is a 100% free membership. The only thing MaxPreps will charge for is photos purchased from our professional galleries.
Any subscription based charges you may be seeing are coming from the NFHS Network, an online video streaming service. Some games on MaxPreps may have a link to their website to watch games live, which could be causing the confusion.
To cancel your NFHS subscription you will need to contact the NFHS Network Support.
Delete Athlete Profile Page
Don't want to be listed or searchable?
If you are a current or former athlete and would like to have your athlete profile deleted so your name is not searchable on search engines or our site, please submit a request to our support team.
Submit an Athlete Page Removal Request
How does MaxPreps remove profiles?
Once your request has been received, a support agent will remove any identifying information from your page including name, height, weight, graduation year, and positions played. Any photos and videos will also be deleted from the page.
After removing any identifying information, you will no longer be searchable on MaxPreps. Our team will then reach out to Google and other search engines to request the pages be removed from their search engines, which can take up to 1-3 business days.
Urgent request for profile removal
If removing your name is urgent or an emergency, please call our support team at 1 (800) 329-7324 ext. 1 so we can handle this immediately for you.
If you are a current or former athlete and would like to have your athlete profile deleted so your name is not searchable on search engines or our site, please submit a request to our support team.
Submit an Athlete Page Removal Request
How does MaxPreps remove profiles?
Once your request has been received, a support agent will remove any identifying information from your page including name, height, weight, graduation year, and positions played. Any photos and videos will also be deleted from the page.
After removing any identifying information, you will no longer be searchable on MaxPreps. Our team will then reach out to Google and other search engines to request the pages be removed from their search engines, which can take up to 1-3 business days.
Urgent request for profile removal
If removing your name is urgent or an emergency, please call our support team at 1 (800) 329-7324 ext. 1 so we can handle this immediately for you.
Privacy Requests
If you would like to exercise your privacy rights, please submit your request using the following webform:
Privacy Rights Portal
Submitting your request through the Privacy Rights Portal allows us to verify your identity and process your request in accordance with applicable privacy laws.
For more details and information about how we use and protect your personal information, please visit our privacy policies for GoFan, MaxPreps, and NFHS Network.
Thank you,
PlayOn Sports Privacy Team
privacyrequests@playonsports.com
Privacy Rights Portal
Submitting your request through the Privacy Rights Portal allows us to verify your identity and process your request in accordance with applicable privacy laws.
For more details and information about how we use and protect your personal information, please visit our privacy policies for GoFan, MaxPreps, and NFHS Network.
Thank you,
PlayOn Sports Privacy Team
privacyrequests@playonsports.com
Unsubscribe from Emails
Don't want to receive emails from MaxPreps but would like to keep your account active?
You can manage your email preferences from your account settings in the Communications Preferences section.
Customize which emails you would like to unsubscribe from in the Subscriptions and Notifications tab.
| Subscription | Email Descriptions | Frequency |
|---|---|---|
| Coach & AD Messaging | Receive general information about your team and other messaging specific for coaches and athletic directors. | Monthly |
| Coach & AD Reminders | Receive general information about your team and other messaging specific for coaches and athletic directors. | Monthly |
| MaxPreps Messaging | Receive announcements about new services, features, and cool high school sports stories for MaxPreps members. | Occasionally |
| Partner Messaging | Receive premier offers from MaxPreps partners. | Occasionally |
| State Association | Receive important updates and reminders directly from your State Association. | Varies by State |
| Notifications | Email Descriptions | Frequency |
|---|---|---|
| Final Scores | Receive final score updates for your favorite teams as soon as a game is finished. | Frequently |
| Videos, Photos, & Articles | Receive updates and links to any new videos, photos, and articles your favorite teams are mentioned or tagged in. | Varies by Team |
| Rankings | Receive rankings updates for your favorite teams to see if they moved up or down in the past week. | Weekly |
Changed your mind?
You can always re-enable any subscriptions and notifications in your Communications Preferences as well.
Any other questions regarding your membership or athlete profile?
Reach out to our support team by submitting a request.